By Ana Mejia | Project Leader
Cancer patients have rights stipulated by law, among them, to receive full treatment; when treatment is suspended or denied there are several instances to which they can resort to assert their right, which range from a general complaint, a complaint to the Conamed (National Commission of Medical Arbitration), complaint for violation of human rights, individual or collective injunction and even complaints in international instances.
In this process, patients are not alone, at ProOncavi we support them with advice, hospital navigation and accompaniment during the process. In addition to supporting them with complementary services when they are required, such is the case of Eva, who was denied treatment because the equipment at the hospital was broken, which is why she was supported so she could begin receiving her treatment, which was suspended again in december and we are currently taking actions to get it resumed, she was also referred to a Councilor of the City Council to receive financial support and she was channeled to an Art Therapy Workshop that we were carrying out.
Another patient, in this case already successfully concluded, is Olivia's, whose medication was suspended, which was refilled, she was also referred to an oncology consultation to establish her priority level of care according to the international code of emergency.
We also printed (see attachment) an infographic to explain the process to file an injunction for lack of medicines.
Unfortunately, many of the provided services were carried out by telephone and by direct courier, for which reason only the registration and follow-up files are available but not photographs. This situation will be corrected for the next report as it has already been requested that instead of a phone call, a video call be made to take evidence, as well as the consultations. The PPE is just being delivered.
Thank you for helping us support cancer patients to receive their treatment and to stay safe from the contagion of Covid19.
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